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Action Statement, 11 A Leader's Creed, 12
Introduction The Need for Effective Leaders, 13 Written to Help Local Church Leaders, 14 Four Categories of Information in this Book, 14 Comments on Terminology Used, 16 Not an Official Church Publication, 16 The Need for the Book, 16
1. What Does the Lord Want in a Leader?, 18 Five Essential Church Leadership Responsibilities, 18 TQM Leadership Enhancement Techniques, 19 The Lord's Requirements, 20 Church Leaders Should Be Christlike, 21 The Lord's Leadership Model, 21 The Watchman Responsibility, 23 The Responsibility to Watch Over Every Member, 24 Resist Undesirable Leadership Traits, 26 Traits of a True Leader, 29
2. The Characteristics of Effective Leadership, 30 The Importance of Increasing Skills, 30 Distinguishing Traits of Effective Leaders, 31 Strong vs. Weak Leaders, 32 Leaders Need "Vision", 33 Leaders Need Plans for Making Their Vision a Reality, 35 Leaders Set and Accomplish Objectives, 36 Leaders Monitor and Evaluate Results, 37 Leaders Strive for Unity Through Communications, 37 Four Leadership Types, 38
3. Leadership Type Characteristics, 39 The Goal: To increase in Wisdom, Stature and Performance, 39 The Leadership Type Characteristics Matrix, 40 Chart: Leadership 1Ype Characteristics Matrix, 41-42 Definitions of Leadership Categories, 43 Definition of Leadership Groups, 45 Other Leadership Characteristics, 46
4. Group Differences in Implementing Leadership Attributes, 48 The Importance of Developing Leadership Qualities, 48 Leadership Type Characteristics, 50 Group One Leaders, 50 Group Two Leaders, 55 Group Three Leaders, 59 Group Four Leaders, 62 The Need to Identify One's Leadership Position, 67
5. Determining Leadership Styles, 68 The Importance of Baselining, 68 The First Step to Improvement, 69 Questionnaire: Leadership Survey, 71-73 The Scoring Process, 74 Chart: Leadership Group Placement Chart, 75 The Benchmarking Approach to Leadership Improvement, 76 An Expanded Model of Successful Leadership Traits, 77 Developing a Self Improvement Plan, 82 Chart: Behavior Improvement Plan, 84
6. Stewardship—The Sacred Calling, 85 The Many Aspects of Stewardship, 85 The Watchman and Defender Role, 87 Knowing the People Is Essential for Effective Stewardship, 87 Eternal Blessings Come from Fulfilling Stewardships Effectively, 88 Stewards Need to Accept Responsibility for Themselves and Others, 89 Avoiding Unrighteous Dominion and Poor Performance, 89 Stewardship Criteria, 93
7. Achieving Organizational Change, 97 The Need for Member Support, 97 The Role of Change, 97 Steps in the Change Process, 98 The Change Triangle, 98 When Change is Required, 99 The Leaders as Changemasters, 99 Using Teams for Problem Solving and Accomplishing Tasks, 102
8. Developing a Quality Improvement Program, 105 Leaders Are Problem Finders, 105 The Overall Goal: Perfecting the Saints, 105 The Importance of Councils, 106 Two Improvement Achievement Scenarios, 107 Stake Improvement Plans, 107 Chart: Population Tree, 108 Chart: Sacrament Meeting Attendance, 110 Chart: Home Teaching, 111 Chart: Stake Activity Action Plan, 112 Ward Improvement Plan, 113 Chart: Ward Population Tree, 114 Chart: Attendance at Ward Meetings, 115 Chart: Home Teaching/Visiting Teaching Percent Not Taught, 116 Progress Analysis, 118 Chart: Ward Activity Action Plan, 120
9. The Leaders as Systems Monitors, 121 The Purposes of a Monitoring System, 121 The Components of a Monitoring System, 122 Tools Used in the Monitoring Process, 122 Making the Monitoring System Work, 123
10. The Components of Leadership Strategic Plans, 125 Overview for Chapters 11-14, 125 Elements of Organization: Plan Formats, 125 Designing an Effective Tracking System, 126 The Implementation Sequence, 127
11. A Model Stake Mission Program, 128 Vision Statement, 128 Mission Statement, 128 Key Results Areas, 129 Indicators of Effectiveness, 129 Goals and Objectives, 131 Chart: Key Area Report, 138
12. A Model Ward Mission Program, 139 Vision Statement, 139 Mission Statement, 140 Key Results Areas, 140 Indicators of Effectiveness, 140 Goals and Objectives, 142 Chart: Key Area Report, 148
13. A Model Stake Relief Society Program, 149 Vision Statement, 149 Mission Statement, 149 Key Results Areas, 150 Indicators of Effectiveness, 150 Goals and Objectives, 151 Chart: Key Area Report, 156
14. A Model Ward Relief Society Program, 157 Vision Statement, 157 Mission Statement, 157 Key Results Areas, 158 Indicators of Effectiveness, 158 Goals and Objectives, 159 Chart: Key Area Report, 163
Index, 165 About the Author, 171 Notes, 172
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